FENDRIX CLOUD / LEGAL

Payment Policy

Last Updated: September 8, 2026

This Payment Policy describes the general payment principles for Fendrix Cloud services. Specific invoices, deposits, milestone schedules, recurring support fees, payment methods, taxes, and due dates are established in the applicable proposal, order form, statement of work, or services agreement.

1. Pricing

Website prices are starting prices only. Final fees depend on the approved scope, complexity, integrations, data requirements, architecture, infrastructure, testing, schedule, project management, security requirements, documentation, support needs, and other project-specific factors.

2. Deposits and Milestones

Projects may require an advance deposit, milestone payments, monthly billing, time-and-materials billing, or another commercial structure. Work may be scheduled only after required initial payments and signed project documents are received.

3. Invoices and Due Dates

Invoices are payable by the date shown on the invoice or in the governing agreement. Clients are responsible for ensuring that internal purchasing, vendor onboarding, approval, or accounts-payable processes are completed in time to meet agreed due dates.

4. Late or Unpaid Amounts

If an undisputed payment is overdue, Fendrix Cloud may pause work, withhold deployment or handoff, suspend support, adjust the delivery schedule, or exercise other rights permitted by the project agreement and applicable law. A pause caused by nonpayment may affect resource availability and restart timing.

5. Recurring Support

Software Maintenance & Support starts at $3,500 per month. The actual monthly scope, included hours or services, response expectations, billing date, and cancellation terms should be defined in the support agreement. Unused support capacity does not automatically roll over unless expressly agreed.

6. Third-Party Costs

Third-party costs such as cloud infrastructure, software subscriptions, API usage, AI services, paid datasets, monitoring tools, messaging providers, certificates, and licensed software are not included unless expressly stated. These costs may be billed directly by the provider or reimbursed to Fendrix Cloud where agreed.

7. Taxes

Fees may be exclusive of applicable taxes, duties, withholding, or similar governmental charges unless an invoice states otherwise. Each party is responsible for taxes imposed on it by law. Clients should provide valid exemption documentation when applicable.

8. Disputed Charges

A client should raise a good-faith billing dispute promptly and identify the specific amount and reason for dispute. Undisputed portions remain payable. The parties should work in good faith to resolve documented billing questions.

9. Refunds

Refund eligibility is governed by the Cancellation & Refund Policy and the applicable signed agreement. Custom software work, completed milestones, reserved resources, and third-party costs are generally not treated as refundable retail purchases.